By Chere B. Estrin
It’s that time again. We struggle as to whether it’s time to change jobs, hang in there or be thankful we’re in the best firm in the world. Well, maybe the best. OK, the best so far.
Working with a good recruiter can help make your career. Here’s the inside scoop: Recruiters, and I am talking about the staffing agency kind, hold the keys to literally hundreds of contacts they have built up over the years. They have the ears of the hiring authorities of the very firms you want to get into. Those who don’t understand the power and value of a good recruiter or who dismiss them, mistreat them or otherwise abuse them are in for a huge surprise. Are you one?
Here are the reasons recruiters are extremely valuable to your career whether or not you are seeking a new position. Recruiters can have backgrounds as former administrators, paralegal managers, senior paralegals, attorneys, legal secretaries or litigation support managers. They know this field inside and out.
Top recruiters are connected to hundreds of top hiring authorities. They have long-term, personal relationships they have carefully cultivated. They have the ears of hiring authorities and confide in them which candidate is a good hire and which ones are not. They hold the keys to opening doors for you.
They can get you into a firm utilizing their contacts when simply sending a resume through a job board won’t work. They personalize the message to the hiring authority and give their opinion. They have interviewed and screened you first. They stake their reputation on whether you are good.
You don’t know when you are going to seek a position. Having a recruiter in your back pocket is the best career tool you can have.They can tell you which firms might be best suited for you. They can help gear your resume towards the position rather you trying to shoot in the dark. They give you the facts on the firm rather than having you guess. They know why the position is open, turnover rates, percentage of raises, whether bonuses are actually given, how much, level of sophistication of assignments and in short, a reality burst.
You can call them at raise time and find out the going market rate. They know what the firms are giving. You don’t even have to be looking. You have a contact that will be honest with you.
Here are 5 of the biggest mistakes you can make in alienating recruiters, how to get them on your side and how to upgrade your career – all through making a new best friend:
Mistake Number One: You’re contacted by a recruiter –You ignore an email inquiry or phone call. Don’t be arrogant! So you’re not looking for a job right now. Are you so secure that you know what’s going on in the Executive Committee? You know without a doubt that you’re not going to be downsized, merged or otherwise purged? First of all, recruiters may have advance warning about your firm. They know if the firm is merging before you do. They know if a number of people are bailing. You don’t.
Secondly, how do you know that they don’t have a better opportunity for you? Have you thought about your future? I can’t tell you how many people don’t make the connection and in a short period of time are unexpectedly searching for a position. Just try calling that recruiter back after the royal snub. Trust me. They keep meticulous records. They know when they’ve been brushed off, treated rudely and they keep loooong records. You come off as a) self-important b) uncooperative and c) insulting. Hardly makes for a cohesive relationship. Bear in mind, top recruiters are very selective in who they deal with. Frankly, if they selected you, you might be flattered……..
Mistake Number Two: You think the recruiter works for you. Recruiters work for employers, not job hunters. They are not paid by candidates. The fee is paid by employers. They are usually paid from 10 – 25% of the annual base salary from the employer. They also offer a guarantee, so they are only seeking excellent candidates who will do well on the job and stay for a good amount of time.
Their job is to find the best talent with precisely the right requirements for the job. They aren’t paid to help people transition to new fields. To be sure, they help individuals whom they are able to place, but their primary responsibility is not to be a career counselor or coach job seekers. On occasion, a stellar candidate can be “skill marketed”, i.e., shopped to a firm who is not necessarily seeking a candidate but may be interested in your skills. This, however, is only done for exceptional candidates with extraordinary skills. This is why you may not be hearing from recruiters and instead hear, “Nothing has come in”. I know how frustrating that is and I know how you want them to want you.
Mistake Number Three: You stand the recruiter up. BIG mistake. Why some candidates just stand up a recruiter is beyond me. It is the same as if you stand up an employer. These candidates simply think that it’s “just the recruiter” and is not that important. Believe me. It’s one of the biggest mistakes you can make.
Recruiters set aside at least a half an hour of valuable time for you. This is their sales time. It also shows what kind of candidate you are along with what kind of professionalism you have. I don’t care what the excuse is. A simple one line email to cancel the appointment can help save your future career. Recruiters are not likely to reschedule you. Why? You’ll do the same to their clients, you’ve wasted their time, and you’re not as “hot” as you think you are. Believe me. You think there are other recruiters and it doesn’t matter? This recruiter may have already talked to a firm about you or have an exclusive job search for the very firm with the exact job you want. Unfortunately, now you’re probably dead at that firm. You don’t know.
Remember, you’ll meet them elsewhere and you’re starting to get a not-so-good reputation as a, yes….flake. They’ll remember how you treated them. Don’t alienate a recruiter. They have the ears of hundreds of hiring authorities. Simply moving on to another recruiter is not that easy if you’ve alienated one or more and truthfully, while there are lots of recruiters out there, there are few top recruiters. You really want a well-known recruiter. This is your career you’re playing with.
Here’s a great example: I have a colleague who was a recruiter at a top New York recruiting firm. He was there for years. Great guy. He went on to be an HR administrator at a top ten law firm and part of his job is recruiting litigation support and technical professionals nationwide. Every time he receives a resume from someone who was rude to him, stood him up, was a problem to work with at the recruiting firm, guess what? Do you think they get in at his firm now? Bingo!!! 10 points for you! Right answer. Uh, no. If you answered, yes they do, please go back to square one.
I have had candidates email me with outrageous excuses why they stood me up. Two great excuses were, “My nanny didn’t show up, so I had my kids all day.” “I thought today was Thursday, not Friday, so I missed my interview.” Great. Someone I can really rely on to tell what day it is. Another said, “I had to study for a test.” So, you couldn’t send an email to cancel? And of course, there’s the “I forgot about it.” OK. Don’t schedule the interview. You’ve just wasted my time. I am not sympathetic. I don’t reschedule. I have to move on to more professional candidates who treat me with respect and most importantly, whose behavior I can count on.
Mistake Number Four: You don’t give the recruiter the true story. Candidates who are not straight-forward with recruiters are asking for trouble. If you don’t give the right story as to why you are seeking a position, the correct salary or salary target information, the real reasons you left your positions and more, you are killing your chances because you will be found out. The recruiter has to guarantee the placement for a certain length of time or refund the money if you don’t work out. They also check your background. That means they have to know the truth. It’s better they found out from you first.
The recruiter will help you in your answers to the firm. In some states, the firm can legally check salary history, (in other states, they cannot), reasons for leaving and whether you are eligible for rehire. When a candidate tells me not to contact former employers, I am highly suspicious. When they leave dates off the resume, I can’t take them on. This is a candidate hiding something. Not exactly someone an employer really wants at the helm. “Hello, Mr./Ms. Employer? I am presenting this great candidate. He doesn’t want you to contact former employers or know when he worked but gosh, he does summarize a great deposition.” Hmmm……That sure makes me look good.
Mistake Number Five: You try to go around the recruiter and negotiate your salary. Top recruiters are good negotiators. They know what the firm’s bottom-line is and what your bottom-line is. They generally know what the firm’s top paralegal is earning and how to negotiate with the firm. Let them negotiate for you. Don’t try to do it on your own. The firm expects to negotiate with the recruiter, not you. It is always best to have a third-party negotiate as there are no hard feelings when you walk through the door on the first day. Also, you’re most likely to get more money and the more you get, the more the recruiter is paid. Be sure your recruiter is experienced and an expert in negotiations.
I recall a candidate who was the testiest candidate I ever worked with. He flew to an out-of-state location for a high-paying position and unbeknownst to me, walked into the interview with a demand for approximately $20,000 in relocation fees during the first interview! The firm was so taken back, they immediately disqualified him. Well, let me be honest, his personality turned out not so great, either……. He was angry with me because I sent him to Las Vegas for an interview in the summer. He said it was too hot. Sorry, the firm is not going to wait until the weather suits you. Word to the wise – let your recruiter handle salary negotiations.
Bonus Mistake: You are an employer who keeps dismissing recruiter calls and mistreating recruiters by never getting back to them; ignoring them once they have submitted resumes and recruited heavily for you; not responding to their emails; not keeping them informed about changes or that the position has been filled, or you are just plain rude and dismissive. They can’t get back to their candidates to let them know what is going on but you don’t care. Maybe you are resentful about the fee. Remember the value of good business relationships. They are on your team and trying very hard, spending big bucks on your search and lots of valuable time recruiting specifically for you with no guarantee of return.
Here’s the deal, folks. You just don’t know when you are going to need a new job plus if it’s that difficult to work with you, recruiters simply will prioritize other firms. They have long memories and integrity as to how they are treated and treat others. Enough said.
Recruiters are crucial to your career success. Make friends with them. Keep them in your back pocket. While they are not there to give you career coaching, they are valuable resources. Be sure to send them great referrals and introduce them to the hiring authorities in your firm. They are in it for the long-term relationship. I have candidates and employers whom I have had the most fantastic give and take relationships with for twenty years (or more). I am grateful for them and help them at a moment’s notice. It’s the gift that keeps on coming.
Chere Estrin is the CEO of Estrin Legal Staffing; President and Co-Founding member of the Organization of Legal Professionals, a non-profit online training company for eDiscovery and CEO of the Paralegal Knowledge Institute, an online training organization. She has written 10 books on legal careers and has been interviewed by Newsweek, Los Angeles Times, Daily Journal, Above the Law and others. She is a Los Angeles Paralegal Association Lifetime Achievement Award winner, a New York City Paralegal Association Excellence Award Winner, Los Angeles Chamber of Commerce/Century City Women of Achievement Award Recipient and finalist of the Inc. Magazine Entrepreneur of the Year Award. Her blog, The Estrin Report has been around since 2005. She is a former Paralegal Administrator at two major law firms and executive in a $5 billion corporation. She has free time on Sundays between 3:00am and 6:00am. Reach out at firstname.lastname@example.org